Grievances and Refund Policy

Heart and Solutions is committed to providing continuing education programs in adherence with the American Psychological Association’s Ethical Principles of Psychologists and the National Board of Certified Counselors Code of Ethics. Heart and Solutions will comply with the ethical and legal responsibilities to act in a non-discriminatory manner in promotional activities, the creation and implementation of training content, and interactions with all training participants. Monitoring and assessment of ongoing compliance with these standards will be the responsibility of the Continuing Education Program Administrator (CEPA) in conjunction with the President and Owners of Heart and Solutions, LLC.

While Heart and Solutions strives to ensure that all participants are treated with fairness and respect, it recognizes that concerns and complaints arise. Heart and Solutions will work to anticipate potential problems and strive to alleviate complaints as thoroughly and efficiently as possible.

Grievance Policy

When a verbal or written complaint is filed with the CEPA the following guidelines will be used to work towards resolution:

  1. If the complaint is related to a program presenter, educational materials, or training structure, the concerned individual will be asked to express these concerns to the presenter. If the presenter is unable to meet with the individual, these concerns will be collected in writing. The CEPA and President will then share these concerns with the speaker while ensuring the confidentiality of the individual.
  2. If the complaint is related to educational content, presentation level, training facilities, or activities, the CEPA and President will work to resolve the issue as quickly as possible. Individuals are asked to place their concerns in writing. Complaints will be reviewed by the CEPA and President and a response will be issued in writing within 30 days of receiving the written concern. Resolutions will be offered (which may include, but are not limited to, refunds of full/partial fees, credits towards future training). If these resolutions are satisfactory to the individual, further action may be taken so long as the individual files a written appeal to the CEPA and President within 14 days. The decisions made by the CEPA and President will be final.

Refund Policy

All refund requests must be made in writing a minimum of 14 days prior to the date of the training. Every effort will be made to achieve resolution, including, but not limited to: full/partial refunds, course substitutions, future credit towards other courses/training.

Please contact Dr. Colleen Grote, Vice President of Therapy Heart and Solutions for additional information.